Professional Practice of Total Quality Management

Total Quality Management

Total Quality Management in Higher Education Case Study: Quality in Practice at University College of Borås

We hereby would like to thank all people who somehow helped us to achieve this result. First, we would like to thank Dr Maria Fredriksson our supervisor in University of Borås for her helps and accessibility during this project and the whole education period. We appreciate the Institution for Engineering School for its support and friendly environment they made which let us enjoy every moment o...

Total quality index: a benchmarking tool for total quality management

The total quality index (TQI) proposed in this study is an information technology-supported benchmarking tool that helps managers assess a total quality management program by enabling the cost-effective measurement of key organizational processes. TQI utilizes the analytic hierarchy process and the Delphi technique to measure ideal and actual quality management along eight critical factors synt...

Health service structures, management and professional practice: beyond clinical management.

At the heart of the operation of the health system is the relationship between managers and the various professionals who provide clinical services. While there is an inherent conflict between these two groups, this conflict has been avoided in the past by the managers playing a supporting rather than a controlling role. However, the current demands of cost-control are placing managers and prof...

Integrating Total Quality Management and Knowledge Management

In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...